Creating a Fundable Profile
      Back to home
      1. Help Center
      2. Fundable
      3. Creating a Fundable Profile

      Why won’t my updates save on my Fundable profile?

      What should I do if Fundable isn’t saving my changes? Why can’t my team member save changes to our Fundable account?

      Please note that only one team member can make and save changes in the Fundable builder at a time. Simultaneous editing, even from different devices or locations, is not supported.

       

      If you are still having trouble saving progress on your profile information, it is probably due to the fact that you are using an unsupported browser. Older versions of Internet Explorer and other browsers are not supported by the Fundable platform — we recommend switching to Google Chrome or Mozilla Firefox.

      If you are using one of our recommended browsers and still experiencing trouble with the Fundable platform, try clearing your browser's cache. Here are instructions for clearing the cache in both browsers:

      • Google Chrome:

        1. Click the three dots at the top right of your browser (Customize and control Google Chrome).

        2. Select More tools > Clear browsing data.

        3. Choose a time range.

        4. Check the boxes for "Cookies and other site data" and "Cached images and files".

        5. Click Clear data.

        6. More Information on Clearing Cache in Chrome

      • Mozilla Firefox:

        1. Click the three horizontal lines at the top right of your browser (Open Application Menu).

        2. Go to Settings > Privacy & Security.

        3. Scroll down to the "Cookies and Site Data" section.

        4. Click Clear Data.

        5. Check the boxes for "Cookies and Site Data" and "Cached Web Content".

        6. Click Clear.

        7. More Information on Clearing Cache in Firefox

      If clearing your cache doesn't resolve the issue, please email support@fundable.com with the following information from the email address registered on your account:

      • The issue you're experiencing

      • The type of computer and OS you are using

      • The browser you are using

      • Any error messages you're experiencing (if applicable)

      • A screenshot of the error would be helpful

      Note: In some cases, users may find that only certain sections of the profile save properly. This could be due to embedded icons or pasted graphics within specific sections. If you're encountering issues saving a particular section, consider removing any icons or images you've pasted and try saving again.