--- title: Why won’t my updates save on my Fundable profile? description: What should I do if Fundable isn’t saving my changes? Why can’t my team member save changes to our Fundable account? --- [Skip to content](https://help.startups.com/knowledge/fundable-profile-save#main-content) English Show submenu for translations [Contact us](https://help.startups.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.startups.com/tickets?hsLang=en) ![startupscom-logo-420-1.png\]](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420-1.png?height=40&name=startupscom-logo-420-1.png) - [Blog](https://help.startups.com/blog) Open main navigation Close main navigation - [Blog](https://help.startups.com/blog) - English Show submenu for translations - [Contact us](https://help.startups.com/knowledge/kb-tickets/new) - [Customer portal](https://support.startups.com/tickets) - [Go to Startups.com](https://www.startups.com/) [Go to Startups.com](https://www.startups.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.startups.com/knowledge?hsLang=en) 2. [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en) 3. [Creating a Fundable Profile](https://help.startups.com/knowledge/fundable?hsLang=en#creating-a-fundable-profile) # Why won’t my updates save on my Fundable profile? ## What should I do if Fundable isn’t saving my changes? Why can’t my team member save changes to our Fundable account? Please note that only one team member can make and save changes in the Fundable builder at a time. Simultaneous editing, even from different devices or locations, is not supported.   If you are still having trouble saving progress on your profile information, it is probably due to the fact that you are using an unsupported browser. Older versions of Internet Explorer and other browsers are not supported by the Fundable platform — we recommend switching to [**Google Chrome**](https://www.google.com/chrome/)or [**Mozilla Firefox**](https://www.mozilla.org/en-US/firefox/new/). If you are using one of our recommended browsers and still experiencing trouble with the Fundable platform, try clearing your browser's cache. Here are instructions for clearing the cache in both browsers: - **Google Chrome:** 1. Click the three dots at the top right of your browser (Customize and control Google Chrome). 2. Select **More tools \> Clear browsing data**. 3. Choose a time range. 4. Check the boxes for "Cookies and other site data" and "Cached images and files". 5. Click **Clear data**. 6. More Information on Clearing Cache in Chrome - **Mozilla Firefox:** 1. Click the three horizontal lines at the top right of your browser (Open Application Menu). 2. Go to **Settings \> Privacy & Security**. 3. Scroll down to the "Cookies and Site Data" section. 4. Click **Clear Data**. 5. Check the boxes for "Cookies and Site Data" and "Cached Web Content". 6. Click **Clear**. 7. [More Information on Clearing Cache in Firefox](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache) If clearing your cache doesn't resolve the issue, please email support@fundable.com with the following information from the email address registered on your account: - The issue you're experiencing - The type of computer and OS you are using - The browser you are using - Any error messages you're experiencing (if applicable) - A screenshot of the error would be helpful **Note:** In some cases, users may find that only certain sections of the profile save properly. This could be due to embedded icons or pasted graphics within specific sections. If you're encountering issues saving a particular section, consider removing any icons or images you've pasted and try saving again. - [Startups.com Customer Support](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#main-content) - [Account Subscription](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#account-subscription) - [Membership Features](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#membership-features) - [Investor Matching](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#investor-matching) - [Perks and Benefits](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#perks-and-benefits) - [Startups.com Site Content Help](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#general) - [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/fundable?hsLang=en#general) - [Getting Started on Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#getting-started-on-fundable) - [Equity Campaigns](https://help.startups.com/knowledge/fundable?hsLang=en#equity-campaigns) - [Creating a Fundable Profile](https://help.startups.com/knowledge/fundable?hsLang=en#creating-a-fundable-profile) - [Investors](https://help.startups.com/knowledge/fundable?hsLang=en#investors) - [Legal](https://help.startups.com/knowledge/fundable?hsLang=en#legal) - [Payments & Fees](https://help.startups.com/knowledge/fundable?hsLang=en#payments-fees) - [Clarity.fm](https://help.startups.com/knowledge/clarity-fm?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/clarity-fm?hsLang=en#general) - [Calls](https://help.startups.com/knowledge/clarity-fm?hsLang=en#calls) - [Member FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#member-faqs) - [Expert FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#expert-faqs) - [Privacy & Security](https://help.startups.com/knowledge/clarity-fm?hsLang=en#privacy-security) - [Payments & Fees](https://help.startups.com/knowledge/clarity-fm?hsLang=en#payments-fees) - [Getting Started on Clarity](https://help.startups.com/knowledge/clarity-fm?hsLang=en#getting-started-on-clarity) - [Your Clarity Account](https://help.startups.com/knowledge/clarity-fm?hsLang=en#your-clarity-account) - [Frequently Asked Questions](https://help.startups.com/knowledge/clarity-fm?hsLang=en#frequently-asked-questions) - [Bizplan](https://help.startups.com/knowledge/bizplan?hsLang=en#main-content) - [Customizing Plan](https://help.startups.com/knowledge/bizplan?hsLang=en#customizing-plan) - [Getting Started](https://help.startups.com/knowledge/bizplan?hsLang=en#getting-started) - [Managing Account](https://help.startups.com/knowledge/bizplan?hsLang=en#managing-account) - [Finance](https://help.startups.com/knowledge/bizplan?hsLang=en#finance) - [Support](https://help.startups.com/knowledge/bizplan?hsLang=en#support) - [Companies](https://help.startups.com/knowledge/bizplan?hsLang=en#companies) - [Publishing](https://help.startups.com/knowledge/bizplan?hsLang=en#publishing) - [Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#main-content) - [Custom URLs / DNS Settings / Using Your Domain](https://help.startups.com/knowledge/launchrock?hsLang=en#custom-urls-dns-settings-using-your-domain) - [General Questions](https://help.startups.com/knowledge/launchrock?hsLang=en#general-questions) - [Getting Started on Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#getting-started-on-launchrock) - [Video Tutorials](https://help.startups.com/knowledge/launchrock?hsLang=en#video-tutorials) - [Your Launchrock Account](https://help.startups.com/knowledge/launchrock?hsLang=en#your-launchrock-account) - [Payments & Fees](https://help.startups.com/knowledge/launchrock?hsLang=en#payments-fees) - [Blog](https://help.startups.com/blog) [![Chill listening crop-3](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420.png?width=84&height=24&name=startupscom-logo-420.png "Chill listening crop-3")](https://startups.com) Copyright © 2026, Startups.com