Hi,
Thank you for writing, I'm sorry if this delay has caused you any frustration.
The issue here is that there seems to be a problem with the CNAME record. If you have already setup your CNAME record, just keep in mind that it can take up to 72 hours to propagate.
Please follow the general instructions for configuring your CNAME record in our support site. You can also search for you specific host's step by step directions in the right hand menu once you click through.
Your patience is very much appreciated. If you need any further assistance, please feel free to write in again.
You can also send us a screenshot of your CNAME records if in case you are still having issues with it.
You can send it over to us via email to support@launchrock.com.
All the best,