--- title: Why Can't I Create an Account or Edit My Profile? description: Why won’t Fundable let me create an account or edit my profile? Why am I unable to register or update my profile on Fundable.com? --- [Skip to content](https://help.startups.com/knowledge/sign-up-not-working#main-content) English Show submenu for translations [Contact us](https://help.startups.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.startups.com/tickets?hsLang=en) ![startupscom-logo-420-1.png\]](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420-1.png?height=40&name=startupscom-logo-420-1.png) - [Blog](https://help.startups.com/blog) Open main navigation Close main navigation - [Blog](https://help.startups.com/blog) - English Show submenu for translations - [Contact us](https://help.startups.com/knowledge/kb-tickets/new) - [Customer portal](https://support.startups.com/tickets) - [Go to Startups.com](https://www.startups.com/) [Go to Startups.com](https://www.startups.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.startups.com/knowledge?hsLang=en) 2. [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en) 3. [Creating a Fundable Profile](https://help.startups.com/knowledge/fundable?hsLang=en#creating-a-fundable-profile) # Why Can't I Create an Account or Edit My Profile? ## Why won’t Fundable let me create an account or edit my profile? Why am I unable to register or update my profile on Fundable.com? If you're unable to **sign up** or **update your profile**, the most common issue (99% of the time) is using an unsupported browser. Older versions of Internet Explorer and other outdated browsers are not supported on the Fundable platform. To fix this, we recommend switching to [Google Chrome](https://www.google.com/intl/en_ph/chrome/) or [Mozilla Firefox](https://www.mozilla.org/en-US/firefox/new/) for the best experience. **Still Having Trouble?** If you’re already using a recommended browser but continue to experience issues, try clearing your browser cache or using incognito/inPrivate mode before proceeding. Click the link below for instructions on clearing your cache: - [**How to Clear Cache in Google Chrome**](https://support.google.com/accounts/answer/32050?hl=en) - **[How to Clear Cache in Mozilla Firefox](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)** To access incognito mode: - **Google Chrome**: Press `Ctrl + Shift + N` on Windows/Linux or `Cmd + Shift + N` on Mac. You can also click on the three-dot menu in the top-right corner and select "New Incognito Window." - **Mozilla Firefox**: Press `Ctrl + Shift + P` on Windows/Linux or `Cmd + Shift + P` on Mac. You can also click on the three-line menu in the top-right corner and select "New Private Window." If the issue persists, please reach out to our support team at support@fundable.com with the following details: - A description of the issue - The type of computer and operating system you’re using - The browser you're using - Any error messages you’ve encountered (if applicable) - A screenshot of the error (if possible) Our team will investigate and assist you as quickly as possible! - [Startups.com Customer Support](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#main-content) - [Account Subscription](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#account-subscription) - [Membership Features](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#membership-features) - [Investor Matching](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#investor-matching) - [Perks and Benefits](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#perks-and-benefits) - [Startups.com Site Content Help](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#general) - [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/fundable?hsLang=en#general) - [Getting Started on Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#getting-started-on-fundable) - [Equity Campaigns](https://help.startups.com/knowledge/fundable?hsLang=en#equity-campaigns) - [Creating a Fundable Profile](https://help.startups.com/knowledge/fundable?hsLang=en#creating-a-fundable-profile) - [Investors](https://help.startups.com/knowledge/fundable?hsLang=en#investors) - [Legal](https://help.startups.com/knowledge/fundable?hsLang=en#legal) - [Payments & Fees](https://help.startups.com/knowledge/fundable?hsLang=en#payments-fees) - [Clarity.fm](https://help.startups.com/knowledge/clarity-fm?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/clarity-fm?hsLang=en#general) - [Calls](https://help.startups.com/knowledge/clarity-fm?hsLang=en#calls) - [Member FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#member-faqs) - [Expert FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#expert-faqs) - [Privacy & Security](https://help.startups.com/knowledge/clarity-fm?hsLang=en#privacy-security) - [Payments & Fees](https://help.startups.com/knowledge/clarity-fm?hsLang=en#payments-fees) - [Getting Started on Clarity](https://help.startups.com/knowledge/clarity-fm?hsLang=en#getting-started-on-clarity) - [Your Clarity Account](https://help.startups.com/knowledge/clarity-fm?hsLang=en#your-clarity-account) - [Frequently Asked Questions](https://help.startups.com/knowledge/clarity-fm?hsLang=en#frequently-asked-questions) - [Bizplan](https://help.startups.com/knowledge/bizplan?hsLang=en#main-content) - [Customizing Plan](https://help.startups.com/knowledge/bizplan?hsLang=en#customizing-plan) - [Getting Started](https://help.startups.com/knowledge/bizplan?hsLang=en#getting-started) - [Managing Account](https://help.startups.com/knowledge/bizplan?hsLang=en#managing-account) - [Finance](https://help.startups.com/knowledge/bizplan?hsLang=en#finance) - [Support](https://help.startups.com/knowledge/bizplan?hsLang=en#support) - [Companies](https://help.startups.com/knowledge/bizplan?hsLang=en#companies) - [Publishing](https://help.startups.com/knowledge/bizplan?hsLang=en#publishing) - [Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#main-content) - [Custom URLs / DNS Settings / Using Your Domain](https://help.startups.com/knowledge/launchrock?hsLang=en#custom-urls-dns-settings-using-your-domain) - [General Questions](https://help.startups.com/knowledge/launchrock?hsLang=en#general-questions) - [Getting Started on Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#getting-started-on-launchrock) - [Video Tutorials](https://help.startups.com/knowledge/launchrock?hsLang=en#video-tutorials) - [Your Launchrock Account](https://help.startups.com/knowledge/launchrock?hsLang=en#your-launchrock-account) - [Payments & Fees](https://help.startups.com/knowledge/launchrock?hsLang=en#payments-fees) - [Blog](https://help.startups.com/blog) [![Chill listening crop-3](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420.png?width=84&height=24&name=startupscom-logo-420.png "Chill listening crop-3")](https://startups.com) Copyright © 2026, Startups.com