--- title: How can I report an unauthorized Fundable transaction? description: Why was I charged by Fundable when I didn’t authorize it? I don’t remember signing up for Fundable — who can I contact? --- [Skip to content](https://help.startups.com/knowledge/unauthorize-charge#main-content) English Show submenu for translations [Contact us](https://help.startups.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.startups.com/tickets?hsLang=en) ![startupscom-logo-420-1.png\]](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420-1.png?height=40&name=startupscom-logo-420-1.png) - [Blog](https://help.startups.com/blog) Open main navigation Close main navigation - [Blog](https://help.startups.com/blog) - English Show submenu for translations - [Contact us](https://help.startups.com/knowledge/kb-tickets/new) - [Customer portal](https://support.startups.com/tickets) - [Go to Startups.com](https://www.startups.com/) [Go to Startups.com](https://www.startups.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.startups.com/knowledge?hsLang=en) 2. [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en) 3. [Payments & Fees](https://help.startups.com/knowledge/fundable?hsLang=en#payments-fees) # How can I report an unauthorized Fundable transaction? ## Why was I charged by Fundable when I didn’t authorize it? I don’t remember signing up for Fundable — who can I contact? If you notice a charge on your account that you did not authorize, please review the following information to understand our billing policies and the necessary steps to resolve the issue. ### **Subscription and Billing Policy** When you subscribe to one of our packages, you are billed on a **monthly recurring basis** until you request cancellation. Charges will continue unless you notify us otherwise. ### **How to Cancel Your Subscription** To prevent further charges, you must cancel your subscription before the end of your current billing cycle. **Cancellation requests must be sent via:** - Email: **support@fundable.com** (from the registered email on your account for verification purposes) - Phone: **+1-800-799-6998** ### **Billing Errors or Suspicious Charges** If you believe we have made a mistake or suspect fraudulent activity, please reach out to us immediately so we can investigate and take necessary action. ### **If You Suspect Fraud or Card Compromise** 1. **Check Your Records:** If you do not see a matching subscription under your name or email, send us a **screenshot of your billing statement** for review. 2. **Contact Your Bank:** If you suspect your card has been compromised, notify your bank immediately. 3. **Report the Issue:** If fraud is suspected, consider reporting the incident to the authorities. 4. **Dispute the Charge:** If your bank determines that the charge is fraudulent, you may dispute it with them. We will comply with any legitimate reversal request that confirms the account in question does not match the cardholder’s details. For any further assistance, please don’t hesitate to contact our [support team.](https://www.fundable.com/support) - [Startups.com Customer Support](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#main-content) - [Account Subscription](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#account-subscription) - [Membership Features](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#membership-features) - [Investor Matching](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#investor-matching) - [Perks and Benefits](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#perks-and-benefits) - [Startups.com Site Content Help](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#general) - [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/fundable?hsLang=en#general) - [Getting Started on Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#getting-started-on-fundable) - [Equity Campaigns](https://help.startups.com/knowledge/fundable?hsLang=en#equity-campaigns) - [Creating a Fundable Profile](https://help.startups.com/knowledge/fundable?hsLang=en#creating-a-fundable-profile) - [Investors](https://help.startups.com/knowledge/fundable?hsLang=en#investors) - [Legal](https://help.startups.com/knowledge/fundable?hsLang=en#legal) - [Payments & Fees](https://help.startups.com/knowledge/fundable?hsLang=en#payments-fees) - [Clarity.fm](https://help.startups.com/knowledge/clarity-fm?hsLang=en#main-content) - [General](https://help.startups.com/knowledge/clarity-fm?hsLang=en#general) - [Calls](https://help.startups.com/knowledge/clarity-fm?hsLang=en#calls) - [Member FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#member-faqs) - [Expert FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#expert-faqs) - [Privacy & Security](https://help.startups.com/knowledge/clarity-fm?hsLang=en#privacy-security) - [Payments & Fees](https://help.startups.com/knowledge/clarity-fm?hsLang=en#payments-fees) - [Getting Started on Clarity](https://help.startups.com/knowledge/clarity-fm?hsLang=en#getting-started-on-clarity) - [Your Clarity Account](https://help.startups.com/knowledge/clarity-fm?hsLang=en#your-clarity-account) - [Frequently Asked Questions](https://help.startups.com/knowledge/clarity-fm?hsLang=en#frequently-asked-questions) - [Bizplan](https://help.startups.com/knowledge/bizplan?hsLang=en#main-content) - [Customizing Plan](https://help.startups.com/knowledge/bizplan?hsLang=en#customizing-plan) - [Getting Started](https://help.startups.com/knowledge/bizplan?hsLang=en#getting-started) - [Managing Account](https://help.startups.com/knowledge/bizplan?hsLang=en#managing-account) - [Finance](https://help.startups.com/knowledge/bizplan?hsLang=en#finance) - [Support](https://help.startups.com/knowledge/bizplan?hsLang=en#support) - [Companies](https://help.startups.com/knowledge/bizplan?hsLang=en#companies) - [Publishing](https://help.startups.com/knowledge/bizplan?hsLang=en#publishing) - [Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#main-content) - [Custom URLs / DNS Settings / Using Your Domain](https://help.startups.com/knowledge/launchrock?hsLang=en#custom-urls-dns-settings-using-your-domain) - [General Questions](https://help.startups.com/knowledge/launchrock?hsLang=en#general-questions) - [Getting Started on Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#getting-started-on-launchrock) - [Video Tutorials](https://help.startups.com/knowledge/launchrock?hsLang=en#video-tutorials) - [Your Launchrock Account](https://help.startups.com/knowledge/launchrock?hsLang=en#your-launchrock-account) - [Payments & Fees](https://help.startups.com/knowledge/launchrock?hsLang=en#payments-fees) - [Blog](https://help.startups.com/blog) [![Chill listening crop-3](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420.png?width=84&height=24&name=startupscom-logo-420.png "Chill listening crop-3")](https://startups.com) Copyright © 2026, Startups.com