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How Do I Re-Send Failed Messages in Investor Matching?

Where do I go to re-send messages that didn’t go through in Investor Matching? What steps do I follow to resend a failed message to an investor?

If your message to an investor fails to send, don’t worry — you can quickly resend it right from your dashboard. Investor Matching lets you review the error and retry sending with just one click.

Steps to Re-Send a Failed Message

  1. Open the Activity & Tracking Section

    • Log in to your Startups.com account.

    • On the left sidebar, click Activity & Tracking under Investor Matching.

  2. Locate the Failed Message

    • Find the investor entry with BOUNCED status.

    • Click the Manage button to open the message window.

  3. Re-Send

    • Select a new contact from the To: field.

    • Click the Send button. 

Notes

  • Before sending another message, make sure your email setup status shows as Connected. You can verify this by running both the connection and delivery test under the Email & Settings section.

  • Common errors are usually caused by email configuration issues, especially with Outlook accounts (such as SMTP authentication being disabled). If your Outlook account is connected and you see an error, it’s likely related to your email settings. For Gmail users, App Passwords are not used—you should connect your account using secure Google sign-in (OAuth) instead of entering credentials manually.

    👉 How to Fix Outlook Message Failures in Investor Matching

    👉 How to Generate a Gmail App Password?