<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=963236&amp;fmt=gif">
Skip to content
English
Contact us Customer portal
Go to Startups.com
  • There are no suggestions because the search field is empty.

How Do I Re-Send Failed Messages in Investor Matching?

Where do I go to re-send messages that didn’t go through in Investor Matching? What steps do I follow to resend a failed message to an investor?

If your message to an investor fails to send, don’t worry — you can quickly resend it right from your dashboard. Investor Matching lets you review the error and retry sending with just one click.

Steps to Re-Send a Failed Message

  1. Open the Activity & Tracking Section

    • Log in to your Startups.com account.

    • On the left sidebar, click Activity & Tracking under Investor Matching.

  2. Locate the Failed Message

    • Find the investor entry with BOUNCED status.

    • Click the Manage button to open the message window.

  3. Re-Send

    • Select a new contact from the To: field.

    • Click the Send button. 

Notes

  • Before sending another message, make sure your email setup status shows as Connected. You can verify this by running both the connection and delivery test under the Email & Settings section.

  • Common errors include Outlook configuration problems like SMTP authentication being disabled. If your Outlook account is connected and you see an error:

    👉 How to Fix Outlook Message Failures in Investor Matching