Will I get penalized for missing a scheduled call? What if I need to cancel a call at the last minute? Do I get a refund if an Expert misses our call?
We understand that things come up, but missing scheduled calls—whether you’re an Expert or a Seeker—can seriously disrupt the experience for others and affect your account standing.
❗ General Policy
While we used to take a very tough approach (jokingly involving public shaming and 180 days of community service), we now focus on professionalism and mutual respect. However, repeated missed calls may lead to account restrictions.
If you can’t make your scheduled call:
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Cancel or reschedule well in advance
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Follow up with the other party to apologize and attempt to reschedule if appropriate
👩🏫 For Experts:
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Members typically miss calls less than 5% of the time.
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If a member misses a scheduled call, Experts will not be compensated for that call.
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We recognize this is frustrating and are actively working on introducing a future compensation policy.
🙋 For Seekers:
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If your Expert misses the call, you’ll receive a full automatic refund.
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You can also search for other Experts in the same field who better match your availability.