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Help Center

Startups.com Customer Support

Startups.com Customer Support

What is Startups.com?

Account Subscription

How Can I Update My Email Address?

How Can I Update My Startups Personal Profile?

How Can I Edit My Startup's Profile information?

How do I cancel my Startups subscription?

How Do I Delete My Startups Account?

How Can I Change My Startups Password?

How to Set My Interests & Goals in my Startups Account?

How to Contact Startups Support?

Can I have my monthly invoices sent to me automatically?

How much does Startups' monthly subscription cost?

How Do I Access my Billing Information on Startups?

How Do I Add My Skills & Experiences on my Startups account?

How do I get to my dashboard on Startups?

How to Get a Refund From Startups?

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Membership Features

What is Startups Office Hours?

What is a Dedicated Startups Advisor?

How can I join Startups Slack Chat?

What are Startups Group Meetings?

What are Startups Workshops?

How to Access My Startups Sprint?

What is Startups Funding Accelerator?

Receiving BCC Copies of Outreach Emails

What is Investor Search on Startups?

What is Startups' Investor Outreach?

Is There a Way to Check My Scheduled Events?

What is Startups Founders Directory?

How do I Connect with Experts on Startups?

Will I receive updates on my Investor Outreach?

Where can I find Upcoming Events on Startups?

What is the Member Matching feature in Startups?

How do I view my saved member matches on Startups?

How does the Startups Member Matching Work?

How is the match score figured out in the member matching?

Can I select more than one location when looking for a match?

Can I bookmark or save members from my match results?

Are My Previous Search Filters Saved in Member Matching?

How can I view my chat history with other members?

Can I edit the introduction text?

Is my match rating visible to the other member?

Can I message someone I’m matched with directly?

Can I select multiple skills for my member matching search?

What's the difference between the Intro Me and the Send Message feature on the Startups matching?

What is a pitch deck?

How do I engage with other members on Startups?

Do you need to provide a pitch deck for Startups.com’s Investor Matching tool?

How Do I Edit or Change My Message in Investor Matching?

Am I limited in the number of investors I can reach out to per day?

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Investor Matching

What is the Investor Matching Product on Startups.com?

How To Get Started with Investor Matching?

Do I need to build my pitch template before sending messages to investors?

What Are the Pricing Options for Investor Matching?

How to Enable Gmail App Passwords?

How Does the Emailing Feature Schedule and Send Messages?

How Do I Check Investor Responses?

How Can I Edit My Existing Investor Search Details?

How Do I Keep Track of Sent Messages in Investor Matching?

Can I create multiple investor searches in Investor Matching?

Is there an Option to Manually Change the Pitch?

Will I Get Notified when an Investor Opens my Email?

How Do I Add an Email Account for Investor Matching?

How Do I Export My Matched Investors in Investor Matching?

How can I fix issues with messages not sending when Outlook is connected?

How do I Generate App-Specific Passwords for Apple Email?

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Perks and Benefits

What is Fundable and how to Redeem a free Fundable fundraise?

What is Bizplan and How Do I Redeem My Bizplan Access?

What is Launchrock and how to Redeem a free Launchrock account?

How to be Added to Startups Perks?

What Perks do I get with Startups?

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