---
title: How do I take a call request?
description: Can I send a message to the member before accepting the call? Where can I see all my upcoming and past calls? Can I decline a call if the member's details don’t match my expertise after they respond?
---

[Skip to content](https://help.startups.com/knowledge/clarity-expert-faqs-how-do-i-take-a-call-request#main-content)

English

Show submenu for translations

[Contact us](https://help.startups.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.startups.com/tickets?hsLang=en)

![startupscom-logo-420-1.png\]](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420-1.png?height=40&name=startupscom-logo-420-1.png)

- [Blog](https://help.startups.com/blog)

Open main navigation

Close main navigation

- [Blog](https://help.startups.com/blog)
- English
  
  Show submenu for translations
- [Contact us](https://help.startups.com/knowledge/kb-tickets/new)
- [Customer portal](https://support.startups.com/tickets)
- [Go to Startups.com](https://www.startups.com/)

[Go to Startups.com](https://www.startups.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.startups.com/knowledge?hsLang=en)
2. [Clarity.fm](https://help.startups.com/knowledge/clarity-fm?hsLang=en)
3. [Expert FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#expert-faqs)

# How do I take a call request?

## Can I send a message to the member before accepting the call? Where can I see all my upcoming and past calls? Can I decline a call if the member's details don’t match my expertise after they respond?

Once your Clarity expert application is approved and your profile is complete, you're ready to start receiving call requests from members. Managing these requests—whether scheduling, rescheduling, canceling, or communicating—is simple. You can manage all your call requests directly here:[https://clarity.fm/calls](https://clarity.fm/calls)

#### Accepting a Scheduled Time

If a requested time works for you, accepting it is easy:

- Go to **Calls**
- Click the **call**
- Click **"Accept"** next to any of the three suggested times

#### Rescheduling a Call

If the proposed times don't fit your schedule, you can suggest alternatives:

- Go to **Calls**
- Click the **call**
- Click **"Reschedule"**
- Suggest **three** alternative times that work for you
- Click **"Submit"** and then **"Send"**

You and the member can continue to propose times until you find one that works for both of you.

#### Canceling a Call

If you're unable to take the call, you can cancel it:

- Go to **Calls**
- Click the **call**
- Scroll down to **"Can't Take the Call"**
- Select a reason and confirm

⚠️ *Note:* Frequent cancellations can lower your ranking in Clarity’s search results and may risk account deletion, so cancel only when necessary.

#### Asking for More Details About the Call

If you're unsure about the purpose of the call or how you can best help the member, you can request more information:

- Go to **Calls**
- Click the **call**
- Click **"Send a Message"**
- Type your message and hit **"Send"**

### Example Message to Send:

> "I'm looking forward to our call. I've found that putting together a few bullet points and messaging me back with them before the call really helps both of us make our short time together more productive. That way I can scan for additional context on your situation, see some challenges you're facing as well as your specific questions. Talk soon!

> **📧 Note:** You will receive a notification email once someone sends a call request.

- [Startups.com Customer Support](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#main-content)

    - [Account Subscription](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#account-subscription)
    - [Membership Features](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#membership-features)
    - [Investor Matching](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#investor-matching)
    - [Perks and Benefits](https://help.startups.com/knowledge/startups-com-customer-support?hsLang=en#perks-and-benefits)
- [Startups.com Site Content Help](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#main-content)

    - [General](https://help.startups.com/knowledge/startups-com-site-content-help?hsLang=en#general)
- [Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#main-content)

    - [General](https://help.startups.com/knowledge/fundable?hsLang=en#general)
    - [Getting Started on Fundable](https://help.startups.com/knowledge/fundable?hsLang=en#getting-started-on-fundable)
    - [Equity Campaigns](https://help.startups.com/knowledge/fundable?hsLang=en#equity-campaigns)
    - [Creating a Fundable Profile](https://help.startups.com/knowledge/fundable?hsLang=en#creating-a-fundable-profile)
    - [Investors](https://help.startups.com/knowledge/fundable?hsLang=en#investors)
    - [Legal](https://help.startups.com/knowledge/fundable?hsLang=en#legal)
    - [Payments & Fees](https://help.startups.com/knowledge/fundable?hsLang=en#payments-fees)
- [Clarity.fm](https://help.startups.com/knowledge/clarity-fm?hsLang=en#main-content)

    - [General](https://help.startups.com/knowledge/clarity-fm?hsLang=en#general)
    - [Calls](https://help.startups.com/knowledge/clarity-fm?hsLang=en#calls)
    - [Member FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#member-faqs)
    - [Expert FAQs](https://help.startups.com/knowledge/clarity-fm?hsLang=en#expert-faqs)
    - [Privacy & Security](https://help.startups.com/knowledge/clarity-fm?hsLang=en#privacy-security)
    - [Payments & Fees](https://help.startups.com/knowledge/clarity-fm?hsLang=en#payments-fees)
    - [Getting Started on Clarity](https://help.startups.com/knowledge/clarity-fm?hsLang=en#getting-started-on-clarity)
    - [Your Clarity Account](https://help.startups.com/knowledge/clarity-fm?hsLang=en#your-clarity-account)
    - [Frequently Asked Questions](https://help.startups.com/knowledge/clarity-fm?hsLang=en#frequently-asked-questions)
- [Bizplan](https://help.startups.com/knowledge/bizplan?hsLang=en#main-content)

    - [Customizing Plan](https://help.startups.com/knowledge/bizplan?hsLang=en#customizing-plan)
    - [Getting Started](https://help.startups.com/knowledge/bizplan?hsLang=en#getting-started)
    - [Managing Account](https://help.startups.com/knowledge/bizplan?hsLang=en#managing-account)
    - [Finance](https://help.startups.com/knowledge/bizplan?hsLang=en#finance)
    - [Support](https://help.startups.com/knowledge/bizplan?hsLang=en#support)
    - [Companies](https://help.startups.com/knowledge/bizplan?hsLang=en#companies)
    - [Publishing](https://help.startups.com/knowledge/bizplan?hsLang=en#publishing)
- [Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#main-content)

    - [Custom URLs / DNS Settings / Using Your Domain](https://help.startups.com/knowledge/launchrock?hsLang=en#custom-urls-dns-settings-using-your-domain)
    - [General Questions](https://help.startups.com/knowledge/launchrock?hsLang=en#general-questions)
    - [Getting Started on Launchrock](https://help.startups.com/knowledge/launchrock?hsLang=en#getting-started-on-launchrock)
    - [Video Tutorials](https://help.startups.com/knowledge/launchrock?hsLang=en#video-tutorials)
    - [Your Launchrock Account](https://help.startups.com/knowledge/launchrock?hsLang=en#your-launchrock-account)
    - [Payments & Fees](https://help.startups.com/knowledge/launchrock?hsLang=en#payments-fees)

- [Blog](https://help.startups.com/blog)

[![Chill listening crop-3](https://help.startups.com/hs-fs/hubfs/startupscom-logo-420.png?width=84&height=24&name=startupscom-logo-420.png "Chill listening crop-3")](https://startups.com)

Copyright © 2026, Startups.com