Can I send a message to the member before accepting the call? Where can I see all my upcoming and past calls? Can I decline a call if the member's details don’t match my expertise after they respond?
Once your Clarity expert application is approved and your profile is complete, you're ready to start receiving call requests from members. Managing these requests—whether scheduling, rescheduling, canceling, or communicating—is simple. You can manage all your call requests directly here: https://clarity.fm/calls
Accepting a Scheduled Time
If a requested time works for you, accepting it is easy:
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Go to Calls
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Click the call
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Click "Accept" next to any of the three suggested times
Rescheduling a Call
If the proposed times don't fit your schedule, you can suggest alternatives:
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Go to Calls
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Click the call
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Click "Reschedule"
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Suggest three alternative times that work for you
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Click "Submit" and then "Send"
You and the member can continue to propose times until you find one that works for both of you.
Canceling a Call
If you're unable to take the call, you can cancel it:
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Go to Calls
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Click the call
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Scroll down to "Can't Take the Call"
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Select a reason and confirm
⚠️ Note: Frequent cancellations can lower your ranking in Clarity’s search results and may risk account deletion, so cancel only when necessary.
Asking for More Details About the Call
If you're unsure about the purpose of the call or how you can best help the member, you can request more information:
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Go to Calls
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Click the call
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Click "Send a Message"
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Type your message and hit "Send"
Example Message to Send:
"I'm looking forward to our call. I've found that putting together a few bullet points and messaging me back with them before the call really helps both of us make our short time together more productive. That way I can scan for additional context on your situation, see some challenges you're facing as well as your specific questions. Talk soon!"