Where do I find my messages or inbox? Can I send a message to an expert before scheduling a call? Can I delete or edit sent messages?
You can communicate directly with experts using Clarity’s secure messaging service—whether it's to clarify details before a call or to continue the conversation afterward.
👉 You can access your inbox directly at: https://clarity.fm/inbox
🔹 Send a Message Before Requesting a Call
There are two ways to send a message to an expert before booking a call:
1. From the Expert’s Profile Page
If you'd like to message an expert directly:
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Visit the expert’s profile page.
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Click the "Send a Message" button located on the profile (typically near the top or beside the "Schedule a Call" button).
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This allows you to start a conversation without needing to request a call first.
2. Via the Call Scheduling Interface
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Go to the expert's profile.
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Click the small envelope icon inside the "Schedule a Call" button.
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A message window will appear where you can ask questions before finalizing the call.
📝 Note: Experts can only reply to messages if you’ve messaged them first or have submitted a call request.
🔹 Send a Message After Requesting a Call
Once you've submitted a call request, messaging is automatically enabled between you and the expert.
To send a message after the request:
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Go to your Calls page.
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Select the expert or call in question.
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Click "Send a Message" to open the conversation thread.
🔹 Replying to Messages
To respond to any incoming messages:
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Go to your Account > Inbox,
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Type your message in the text box at the bottom.
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Press Enter to send the message.
🔄 Use Shift+Enter or Ctrl+Enter (Windows/Linux) to insert a line break without sending.
Editing or Deleting Sent Messages
Once a message is sent within the platform, it cannot be edited or deleted. This is to maintain transparency and message integrity across user communications.
Missing Messages in the Inbox
If you notice that a previously visible message thread no longer appears in your inbox, it likely means the other party has deactivated their account. When an account is deactivated, all associated threads and messages initiated by that user may no longer be visible.