How do I send a message to an expert? Where do I find my messages or inbox? Can I send a message to an expert before scheduling a call?
You can communicate directly with experts using Clarity’s secure messaging service—whether it's to clarify details before a call or to continue the conversation afterward.
👉 You can access your inbox directly at: https://clarity.fm/inbox
🔹 Send a Message Before Requesting a Call
There are two ways to send a message to an expert before booking a call:
1. From the Expert’s Profile Page
If you'd like to message an expert directly:
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Visit the expert’s profile page.
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Click the "Send a Message" button located on the profile (typically near the top or beside the "Schedule a Call" button).
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This allows you to start a conversation without needing to request a call first.
2. Via the Call Scheduling Interface
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Go to the expert's profile.
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Click the small envelope icon inside the "Schedule a Call" button.
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A message window will appear where you can ask questions before finalizing the call.
📝 Note: Experts can only reply to messages if you’ve messaged them first or have submitted a call request.
🔹 Send a Message After Requesting a Call
Once you've submitted a call request, messaging is automatically enabled between you and the expert.
To send a message after the request:
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Go to your Calls page.
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Select the expert or call in question.
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Click "Send a Message" to open the conversation thread.
🔹 Replying to Messages
To respond to any incoming messages:
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Go to your Account > Inbox,
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Type your message in the text box at the bottom.
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Press Enter to send the message.
🔄 Use Shift+Enter or Ctrl+Enter (Windows/Linux) to insert a line break without sending.