How do I send a message via the inbox?

How do I send a message to an expert? Where do I find my messages or inbox? Can I send a message to an expert before scheduling a call?

You can communicate directly with experts using Clarity’s secure messaging service—whether it's to clarify details before a call or to continue the conversation afterward.

👉 You can access your inbox directly at: https://clarity.fm/inbox


🔹 Send a Message Before Requesting a Call

There are two ways to send a message to an expert before booking a call:

1. From the Expert’s Profile Page

If you'd like to message an expert directly:

  • Visit the expert’s profile page.

  • Click the "Send a Message" button located on the profile (typically near the top or beside the "Schedule a Call" button).

  • This allows you to start a conversation without needing to request a call first.

2. Via the Call Scheduling Interface

  • Go to the expert's profile.

  • Click the small envelope icon inside the "Schedule a Call" button.

  • A message window will appear where you can ask questions before finalizing the call.

📝 Note: Experts can only reply to messages if you’ve messaged them first or have submitted a call request.


🔹 Send a Message After Requesting a Call

Once you've submitted a call request, messaging is automatically enabled between you and the expert.

To send a message after the request:

  1. Go to your Calls page.

  2. Select the expert or call in question.

  3. Click "Send a Message" to open the conversation thread.


🔹 Replying to Messages

To respond to any incoming messages:

  • Go to your Account > Inbox,

  • Type your message in the text box at the bottom.

  • Press Enter to send the message.

🔄 Use Shift+Enter or Ctrl+Enter (Windows/Linux) to insert a line break without sending.