--- title: How do I send a message via the inbox? description: Where do I find my messages or inbox? Can I send a message to an expert before scheduling a call? 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You can communicate directly with experts using Clarity’s secure messaging service—whether it's to clarify details before a call or to continue the conversation afterward. 👉 **You can access your inbox directly at: [https://clarity.fm/inbox](https://clarity.fm/inbox)** --- ### 🔹 Send a Message **Before** Requesting a Call There are **two ways** to send a message to an expert before booking a call: #### 1. **From the Expert’s Profile Page** If you'd like to message an expert directly: - Visit the expert’s profile page. - Click the **"Send a Message"** button located on the profile (typically near the top or beside the "Schedule a Call" button). - This allows you to start a conversation without needing to request a call first. #### 2. **Via the Call Scheduling Interface** - Go to the expert's profile. - Click the small **envelope icon** inside the **"Schedule a Call"** button. - A message window will appear where you can ask questions before finalizing the call. > 📝 **Note**: Experts can **only reply** to messages if you’ve messaged them first or have submitted a call request. --- ### 🔹 Send a Message **After** Requesting a Call Once you've submitted a call request, messaging is automatically enabled between you and the expert. To send a message after the request: 1. Go to your **Calls** page. 2. Select the expert or call in question. 3. Click **"Send a Message"** to open the conversation thread. --- ### 🔹 Replying to Messages To respond to any incoming messages: - Go to your **Account** \> **Inbox**, - Type your message in the text box at the bottom. - Press **Enter** to send the message. > 🔄 Use **Shift+Enter** or **Ctrl+Enter** (Windows/Linux) to insert a line break without sending. #### **Editing or Deleting Sent Messages** Once a message is sent within the platform, it **cannot be edited or deleted**. This is to maintain transparency and message integrity across user communications. #### **Missing Messages in the Inbox** If you notice that a previously visible message thread no longer appears in your inbox, it likely means the **other party has deactivated their account**. 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