Do I pay before or after the Clarity call? Is there a refund if my call is short? What happens to the pre-charge after my call?
📌 Booking a Call
When you request a call with an expert on Clarity, you'll be prompted to enter your credit card information. At that time, a pre-charge will be placed on your card based on:
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The expert’s per-minute rate, and
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The estimated duration of the call you schedule.
🔍 What is a pre-charge?
A pre-charge is a temporary hold on your card for the estimated cost of the call. It ensures the funds are available but does not reflect the final billed amount.
⏱️ After the Call
Once your call ends:
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You’ll be charged based on the actual duration of the call at the expert’s rate — not the estimated time.
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If the call goes longer than scheduled, your card will be charged for the additional minutes.
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If the call ends sooner, you'll receive a refund or credit for the unused time.
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Any promo codes applied during booking will be deducted from the final amount.