Could my bank be blocking a payment to Clarity? Why is my payment not going through on Clarity? Why am I getting an error message upon requesting a call?
Common Fix: Ensure Your Billing Information Matches Your Bank Statement
When booking a call, it's important that any information you enter — especially your billing address and credit card details — matches exactly what appears on your bank statement. Many issues can be resolved by simply updating this information.
Update Your Details Here:
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Billing Address: https://clarity.fm/settings/account/billing-address
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Credit Card Information: https://clarity.fm/settings/account/credit-card
If you're still experiencing issues after updating your billing information, please follow these steps:
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Click “Already A Member?” in the upper-right corner
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Sign in using your email address
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Use the search bar to find your desired expert
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Click on “Request A Call”
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Enter your payment information exactly as it appears on your bank statement
Check With Your Bank for Security Holds
Sometimes, your bank may place a temporary hold on the transaction as a fraud prevention measure. It's a good idea to check with your bank to ensure the charge isn't being blocked on their end.
Still Need Help?
If you've tried all of the above and are still having trouble, please contact Clarity.fm support at support@clarity.fm for further assistance.