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      How Do I Re-Send Failed Messages in Investor Matching?

      Where do I go to re-send messages that didn’t go through in Investor Matching? What steps do I follow to resend a failed message to an investor?

      If your message to an investor fails to send, don’t worry — you can quickly resend it right from your dashboard. Investor Matching lets you review the error and retry sending with just one click.

      Steps to Re-Send a Failed Message

      1. Open the Activity & Replies Section

        • Log in to your Startups.com account.

        • On the left sidebar, click Activity & Replies under Investor Matching & Outreach.

      2. Locate the Failed Message

        • Find the investor entry labeled SEND FAILED in red.

        • You’ll see two options below it: View Error and Try Again.

      3. Click Try Again

        • Select Try Again to bring up a pop-up window that shows the reason the message failed.

        • Review the error message details (e.g., authentication errors, misconfigured email settings).

      4. Click Retry Send

        • In the pop-up, click the orange Retry Send button to attempt delivery again.

        • If the underlying issue is resolved, the message will send successfully.

      Notes